Sovereign Parcel LLC ("Sovereign Parcel LLC," "Sovereign Parcel," "we," "us," or "our") operates the website sovereignparcel.com (the "Site"), which provides real estate listings, information, and related services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or interact with our Site, including when you sign up for our email list or opt in to receive text messages (SMS/MMS) from us.
By using the Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide Directly
We may collect personal information that you voluntarily provide to us, including:
- Contact information: name, email address, phone number, mailing address
- Email opt-in data: when you subscribe to our newsletter, market updates, listing alerts, or other communications by submitting your email address through a sign-up form on the Site
- SMS/text opt-in data: when you subscribe to receive text messages from us by submitting your mobile phone number and affirmatively opting in through a sign-up form, checkbox, or keyword text (see Section 3 below)
- Property inquiries: information submitted through contact forms, showing requests, or inquiries about specific listings
- Account information: if you create an account, including username and password
- Communications: any information you provide when you contact us directly (email, phone, text, chat)
1.2 Information Collected Automatically
When you visit the Site, we may automatically collect:
- IP address, browser type, device type, and operating system
- Pages viewed, time spent on pages, referring URLs, and click activity
- Approximate geographic location (based on IP address)
- Cookies and similar tracking technologies (see Section 6 below)
1.3 Information from Third Parties
We may receive information about you from third-party sources, such as:
- Real estate listing services (e.g., MLS providers)
- Marketing and analytics partners
- Social media platforms (if you interact with us through social media)
2. Email Opt-In and Marketing Communications
2.1 How We Collect Email Consent
When you submit your email address through a sign-up form, checkbox, or similar mechanism on the Site, you are opting in to receive email communications from us, which may include:
- Newsletters and market updates
- New listing alerts and property recommendations
- Promotional offers and event invitations
- General company news and updates
We only add you to our email marketing list if you have affirmatively opted in (e.g., checked a box or submitted a subscription form). We do not add individuals to our marketing list without consent.
2.2 Your Right to Opt Out of Email
You may withdraw your consent and unsubscribe from marketing emails at any time by:
- Clicking the "unsubscribe" link included in every marketing email we send
- Contacting us directly at support@sovereignparcel.com
Please note that even after opting out of marketing emails, we may still send you transactional or service-related communications (e.g., responses to inquiries you initiate) where legally permitted.
2.3 Email Compliance
Our email marketing practices are designed to comply with applicable laws, including the CAN-SPAM Act (U.S.), and, where applicable, the General Data Protection Regulation (GDPR) and other regional privacy laws.
3. SMS/Text Messaging Program (A2P Messaging)
This section describes our Application-to-Person ("A2P") text messaging program and applies specifically to SMS/MMS communications sent to your mobile device.
3.1 How We Collect SMS Consent
When you submit your mobile phone number through a dedicated SMS opt-in form, checkbox, or keyword text (e.g., texting a keyword to our short code or long code number) on the Site, you are opting in to receive recurring automated text messages from Sovereign Parcel, which may include:
- New listing alerts and property recommendations
- Showing confirmations and appointment reminders
- Market updates and promotional offers
- Responses to inquiries you have submitted
- Account or service-related notifications
SMS opt-in consent is collected separately from email opt-in consent. Checking a box or submitting a form to receive emails does not automatically enroll you in our SMS program, and vice versa. By opting in, you also agree that this Privacy Policy and our Terms of Service govern your participation in the SMS program.
3.2 Consent Is Not a Condition of Purchase
Consent to receive SMS/text messages is not a condition of any purchase, service, or engagement with Sovereign Parcel. You may use our services without enrolling in our text messaging program.
3.3 Message Frequency and Costs
Message frequency varies based on your interactions with us, your preferences, and current listing activity (for example, new listing alerts are sent only when matching properties become available, and showing confirmations are sent only when you have an upcoming appointment). Message and data rates may apply based on your mobile carrier and plan. Sovereign Parcel is not responsible for any charges imposed by your wireless carrier.
3.4 Supported Carriers
Carriers are not liable for delayed or undelivered messages. Our SMS program is available on major U.S. wireless carriers; performance may vary by carrier and coverage area.
3.5 How to Opt Out of SMS
You may opt out of receiving text messages from us at any time by:
- Replying "STOP" to any text message you receive from us, after which you will receive a one-time confirmation that you have been unsubscribed and will no longer receive further messages
- Contacting us directly at support@sovereignparcel.com or 513-438-6915
If you opt out, we will honor your request promptly, though you may receive a final confirmation message. You may re-subscribe by opting in again through the methods described in Section 3.1.
3.6 Getting Help
For help at any time, reply "HELP" to any text message you receive from us, or contact us at support@sovereignparcel.com or 513-438-6915. We will respond with information about our SMS program and how to get assistance.
3.7 Sharing of Mobile Information
We do not share, sell, or disclose mobile phone numbers or SMS opt-in consent data collected for our text messaging program with third parties or affiliates for their own marketing or promotional purposes. Mobile opt-in data is used solely to facilitate your participation in our SMS program and is not shared with third parties for purposes unrelated to that program, except as necessary to send the messages themselves (e.g., our SMS messaging platform provider) or as required by law.
3.8 SMS Compliance
Our SMS marketing and communications practices are designed to comply with applicable laws and industry guidelines, including the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, and, where applicable, state and regional privacy laws.
3.9 Automated, Pre-Recorded, and AI-Generated Voice Calls
Separately from our SMS/text messaging program described above, we may also place phone calls to the mobile number you provide using an automatic telephone dialing system, an artificial or prerecorded voice, or an AI-generated voice, regarding your property inquiry. Consent to receive these calls is collected through a dedicated checkbox on our Site that is separate from SMS opt-in consent. Checking one box does not automatically enroll you in the other.
Consent to receive these calls is not a condition of any purchase, service, or engagement with Sovereign Parcel LLC. You may opt out of receiving these calls at any time by replying "STOP" to any text message you receive from us, or by contacting us directly at support@sovereignparcel.com or 513-438-6915.
Our automated, pre-recorded, and AI-generated voice calling practices are designed to comply with applicable laws, including the Telephone Consumer Protection Act (TCPA) and, where applicable, state and regional privacy laws.
4. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide requested information about properties or services
- Send email newsletters, listing alerts, and marketing communications to opt-in email subscribers
- Send text message alerts, updates, and notifications to opt-in SMS subscribers
- Improve and personalize the Site and our services
- Analyze usage trends and Site performance
- Comply with legal obligations and enforce our terms
- Detect and prevent fraud or unauthorized activity
We do not use your information for any purpose incompatible with those listed above without providing notice and, where required, obtaining your consent.
5. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers: third parties who perform services on our behalf, such as email marketing platforms, SMS/text messaging platforms, website hosting, analytics providers, and CRM systems
- Real estate partners: agents, brokers, or affiliated professionals involved in fulfilling your property inquiry
- Legal compliance: when required by law, subpoena, or legal process, or to protect our rights, property, or safety
- Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
All third parties who process personal data on our behalf are required to maintain appropriate confidentiality and security safeguards. As described in Section 3.7, mobile phone numbers and SMS consent data are never shared with third parties for their own marketing purposes.
6. Cookies and Tracking Technologies
The Site uses cookies and similar technologies to:
- Remember your preferences
- Analyze Site traffic and usage patterns
- Support email and SMS sign-up functionality
- Deliver relevant advertising (if applicable)
You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on the Site.
7. Data Retention
We retain personal information, including email addresses and mobile phone numbers collected through opt-in forms, for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. If you unsubscribe from our email list or SMS program, we will retain a record of your opt-out to ensure we honor your preference.
8. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your personal information
- Object to or restrict certain processing of your data
- Withdraw consent for email marketing or SMS messaging at any time
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us using the information in Section 11 below. We may need to verify your identity before processing certain requests.
Residents of certain jurisdictions (e.g., California, the EU/UK) may have additional rights under applicable law, such as the CCPA/CPRA or GDPR.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
The Site is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children, including phone numbers for our SMS program or email addresses for our email program. If we become aware that we have collected information from a child without parental consent, we will take steps to delete it.
11. Contact Us
If you have questions about this Privacy Policy, wish to update your email or SMS preferences, or want to exercise your privacy rights, please contact us at:
Sovereign Parcel LLC
Email: support@sovereignparcel.com
Address: 6545 Market Ave. North STE 100, Canton, OH 44721, USA
Phone: 513-438-6915
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
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